Delete your TIRA account
You can delete your TIRA account and all associated personal data at any time — directly from the app or by contacting us. Once deleted, your account cannot be recovered.
Fastest way: Delete your account directly inside the TIRA app in under 30 seconds — no email required. See the steps below.
How to delete your account in the app
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Open TIRA and sign in Make sure you are signed in to the account you want to delete.
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Go to the Profile tab Tap the Profile icon in the bottom navigation bar (far right).
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Open Privacy Dashboard Scroll down and tap Privacy Dashboard.
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Tap "Delete my account" Scroll to the bottom of the Privacy Dashboard and tap Delete my account.
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Confirm deletion A confirmation dialog will appear. Tap Delete permanently to confirm. Your account and personal data will be deleted immediately.
Can't access the app?
If you cannot access the app, email us at privacy@tiraapp.nz from the email address or phone number associated with your account. We will process your request within 5 working days and send you a confirmation.
What data is deleted and what is kept
| Data | Action | Retention period |
|---|---|---|
| Your name, phone number, email, profile photo | Deleted immediately | None |
| Your RSVP history and attendance records | Deleted immediately | None |
| Messages you sent in team chats | Deleted immediately | None |
| Children's profiles you registered | Deleted immediately | None |
| Medical notes for children | Deleted immediately | None |
| Push notification token | Deleted immediately | None |
| Events you created as a coach | Retained anonymised | Up to 12 months, then deleted. Your name is removed — the event record remains so other team members' history is preserved. |
| Aggregated, anonymised usage logs | Retained anonymised | Up to 12 months. These contain no personal identifiers. |
Your personal data is permanently deleted within 30 days of your deletion request (usually immediately). Anonymised event records that other team members depend on may be retained for up to 12 months before being purged.
Questions?
Contact our privacy team at privacy@tiraapp.nz. We respond to all requests within 5 working days.