Delete your TIRA account
You can delete your TIRA account and your personal information at any time — directly from the app or by contacting us. Once deleted, your account cannot be recovered. Some team records other members rely on stay with the team without your name — the table below shows exactly what is deleted and what is kept.
Coach, admin or manager of a team? You'll need to hand the team over to someone else before you can delete your account — the app will tell you which team. If you get stuck, email privacy@tiraapp.nz and we'll help.
Fastest way: Delete your account directly inside the TIRA app in under 30 seconds — no email required. See the steps below.
How to delete your account in the app
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Open TIRA and sign in Make sure you are signed in to the account you want to delete.
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Go to the Profile tab Tap the Profile icon in the bottom navigation bar (far right).
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Open Privacy Dashboard Scroll down and tap Privacy Dashboard.
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Tap "Delete my account" Scroll to the bottom of the Privacy Dashboard and tap Delete my account.
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Confirm deletion A confirmation dialog will appear. Tap Delete permanently to confirm. Your account is deleted immediately.
Can't access the app?
If you cannot access the app, email us at privacy@tiraapp.nz from the email address or phone number associated with your account. We will process your request within 5 working days and send you a confirmation.
What data is deleted and what is kept
| Data | Action | Retention period |
|---|---|---|
| Your name, phone number, email, profile photo, push notification token | Deleted immediately | None |
| Your reactions, poll votes, and rides you offered or asked for | Deleted immediately | None |
| Your children's medical notes, emergency contacts, RSVPs and ride details — if you are their last linked parent or guardian | Deleted immediately | None. The rest of the child's profile is anonymised (name and date of birth removed, taken off the team). If another parent or guardian is still linked, the child's profile stays with them. |
| Messages you sent in team chats | Kept, then deleted automatically | Deleted 60 days after each message was sent. Until then they stay in the team chat, but your name is removed from our servers straight away, and from teammates' apps the next time they open the chat — they then show as "Team member (account deleted)". |
| Events and announcements you created, your past RSVPs and attendance | Kept by your team, without your name | For as long as the team uses TIRA. Other members rely on this history, so it stays with the team but is no longer linked to you. |
| A note that an account was deleted (date and device type only), support requests you sent us, AI feature usage records (no link to you), and the log of who viewed children's medical notes | Kept for our records | So we can show deletions were done, follow up support requests, and keep access to children's medical notes accountable. |
Deleting your account in the app takes effect immediately. If you email us instead, we will do it within 5 working days. The privacy policy (section 7) has the full detail.
Questions?
Contact our privacy team at privacy@tiraapp.nz. We respond to all requests within 5 working days.