Kia ora! Need help with TIRA? We're here for you. Most issues can be sorted quickly — read on or get in touch directly.
Report a Problem in the App
The fastest way to get help is through the app itself. Go to Profile → Report a problem and describe what's happening. Your message goes straight to our team.
Contact Us Directly
General Support
For any questions, issues, or feedback:
support@tiraapp.nz
Privacy & Data Requests
To request access, correction, or deletion of your data:
privacy@tiraapp.nz
We respond within 20 working days.
Common Questions
How do I delete my account?
Go to Profile → Privacy Dashboard → Delete Account. All your data will be permanently deleted within 30 days. You can also visit our account deletion page.
I didn't receive my verification code
SMS code: Check that your phone number is correct and has no spaces or extra digits. Wait 60 seconds and tap Resend code. If it still doesn't arrive, email us with your phone number and we'll look into it.
Email code: Check your spam or junk folder — verification emails can land there. The code expires after 60 seconds; tap Resend code to get a fresh one.
I can't see my team after logging in
Ask your coach to check that your phone number matches exactly what's on the team roster. If you're a coach, try pulling down to refresh the Schedule tab.
Push notifications aren't working
Go to your device Settings → TIRA → Notifications and make sure notifications are enabled. Then open the app and check Profile to confirm your device is registered.
Privacy Policy
Read our full Privacy Policy to understand how we collect, use, and protect your data.